Contact NeuroShot
Questions about the product, billing or data protection? You can reach us directly by email, by phone or by post – in German, English and French.
The most reliable route. For product questions, billing, data protection requests and anything worth having in writing.
info@kaymaikfotografie.dePhone
For urgent cases and anything that is quicker to settle in a conversation than across five emails.
+49 176 42939687Post
For documents that need the postal route, such as withdrawals or formal declarations.
Tönisberger Str. 33, 47509 Rheurdt
What helps us answer quickly
NeuroShot is run by a small team. Enquiries are handled in the order they arrive. We deliberately do not promise a fixed response time, because a commitment that does not hold during a busy period helps no one.
You can still speed things up: give the email address of your account, the invoice number for billing questions, and for technical problems the feature affected along with your browser or device. A screenshot often saves several rounds of questions.
Possibly faster: look it up yourself
Some of the most common questions are already answered, usually faster than an email can be:
Languages and availability
Enquiries are handled in German, English and French. NeuroShot is operated from Germany, so messages are processed during Central European business hours.
Security note
So you can tell a genuine message from us apart from a fraud attempt made in our name:
- We will never ask for your password by email or by phone.
- We will never ask you to send card details by email. Payments run exclusively through the checkout inside the application.
- If a message pushes you towards an immediate payment or account change, check the sender address and, if in doubt, ask us via the email address above.
What happens to your message
Your message is used to handle your enquiry. What exactly is processed, how long it is stored and which rights you have is set out in the privacy policy.
Full provider details in the imprint